Frequently Asked Questions

Cat and Dog

What types of animals do you treat?
Here at AVMC, we see cats and dogs.

Can you help with my pet insurance?
We can always recommend different companies. Which one you want to go with is solely up to you and what coverage you would like to have for your pet. Once a company and partnership are established. We can always assist you if needed.

What types of payment options are available?
We accept all major credit cards, Care Credit, ScratchPay, Apple Pay, Google Pay, Samsung pay and cash. We do NOT accept checks.

Are there payment plans available for my pet’s care?
We do not have any payment plans in effect at the time. All payments are required before the time of service.

\Will I be provided with an estimate of costs?
Yes. Once your veterinarian performs a physical exam and goes over your pet’s history, then he will be able to come up with a plan of treatment for your pet. This will be presented to you as an estimate by your technician.

Dog with Laptop

Should I call ahead to book an appointment?
Yes. We do require deposits for new clients and new patients for our exam fee for the requested appointment fee. This is non-refundable. This means if a client cancels or rescheduled within a 24-hour time frame or does not show up to the visit it does get applied towards a cancellation/no-show fee. For non-scheduled walk-in visits, our exam fee is $150.

Where can I purchase my pet's prescription and food?
We dispense medications and prescription diets here at the hospital for existing and up to date clients/patients. We also have written prescriptions available upon request if a client prefers for the pet’s medication to be filled at an outside pharmacy.

Where do I take my pet in case of an emergency?
Clients and new clients are welcome to give us a call during office hours for their pet’s emergencies. If a patient is experiencing an emergency outside our office hours, we recommend visiting your closed ER facility. See the referral list below:

OakVet Animal Specialty Hospital
(510) 879-4888
1133 7th St. Oakland, CA 94607

VCA Bay Area Veterinary Specialist and ER
(510) 483-7367
14790 Washington Ave. San Leandro, CA 94578

PETS Referral Center
(510) 548-6684
1048 University Ave. Berkeley, CA 94710

Berkeley Dog and Cat
(510) 848-5041
2126 Haste St. Berkeley, CA 94704

Sage Veterinary Centers
(925) 627-7243
1410 Monument Blvd, Concord, CA 94520

How do I transfer my pets’ records from a previous clinic?
If you are able to provide us with the name of the previous hospital(s) that your pet has been seen at and the information of the account under which they would be, we can call and request those records for you. If the records are something you want for yourself, you can also call those hospitals and request that they be sent to you as well. 

Hitchhiking Dog

We just found a stray pet. What should we do?
In the event that you find a stray pet, you can bring them to the closest veterinary hospital and/or shelter to have them scanned for a microchip. If they have a microchip, the owners can be located for that pet. If there is no microchip and you do not wish to keep this pet you can bring that pet to the shelter for necessary care and housing. They are typically put on a 30-day “Stray Hold”. During this time, if that pet does have an owner, they have time to locate their lost pet. After that 30 days are up, then the pet can be put up for adoption. They can be kept by
you if you want to adopt them after holding on to them for the duration of their Stray Hold. After finding the animal, if you wish to keep that pet and if they are not claimed, you can hold on to the pet for the duration of the stray hold. However, efforts do need to be made forth toward finding an existing owner if there is one. Efforts include filing a Found Pet Claim with your county’s shelters, posting flyers around the area in which the pet was found, posting ads on craigslist or social media, etc.

Advanced Veterinary Medical Center


3550 San Pablo Dam Rd E,
El Sobrante, CA 94803


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9:00 am - 8:00 pm


9:00 am - 8:00 pm


9:00 am - 8:00 pm


9:00 am - 8:00 pm


9:00 am - 8:00 pm


9:30 am - 7:00 pm


9:30 am - 7:00 pm

Holiday Hours:

New Year's Day - Closed

Memorial Day - Open

Independence Day - Closed

Labor Day  - Closed

Thanksgiving  - Closed

Christmas Eve-  9:00am to 5pm

Christmas  - Closed

New Year's Eve- 9:00am to 5pm

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